jili bo Terms Conditions: What You Agree To When You Use This Account
These Terms & Conditions govern every action you take on jili bo — from opening your account and depositing via GCash or GrabPay to browsing the game lobby and contacting support. Read them before you create an account, because they form the binding agreement between you and us for every session you run on this platform where local law permits access.
Applies to all account holders
Covers GCash, Maya & GrabPay transactions
Access subject to local law and eligible regions
Updated terms shown in your account dashboard
POLICY POSTURE
How These Terms Govern Your jili bo Account
By creating an account and proceeding past the registration confirmation screen, you accept these Terms & Conditions in full. If any part of these terms is unclear, do not continue until you have contacted our support team for clarification — that is what we are here for. These terms apply to accounts accessed from the Philippines and any other region where access is permitted under local law. We cannot confirm eligibility in regions outside those listed at the time you register; availability depends entirely on the rules in your jurisdiction. Transactions processed through GCash, Maya or GrabPay are subject to the specific conditions described in the Payments section of your account dashboard, as well as the terms of the respective e-wallet providers. We do not override those providers' own terms — both sets apply at the same time. Account limits, transaction thresholds and verification requirements are shown inside your account after login; we do not publish a fixed schedule here because these figures are subject to change, and the dashboard always reflects the current state. Any change to these Terms & Conditions will be communicated by a notice in your account, and continued use of the platform after the notice date is treated as acceptance of the revised terms.
GCash
Maya
GrabPay
Account dashboard
Philippines access
WHAT IS COVERED
Where These Terms Apply and What They Cover
Not every interaction on jili bo falls under the same clause. This section tells you which activities are governed by these Terms & Conditions and which are handled by separate policies or third-party rules — so you know exactly where to look when a question comes up about your account, a transaction, or content in the lobby.
Account Access
Creating, verifying and managing your jili bo account — including login, password resets and account closure — is fully covered by these terms. The steps shown in your account settings are the authoritative instructions; these terms describe the rules that sit behind them.
Transactions
Deposits and withdrawals processed through GCash, Maya or GrabPay are covered here for the platform side of each transaction. Your e-wallet provider's own terms run alongside ours and are not replaced by anything in this document — both sets of rules apply simultaneously.
Site Content and Game Lobby
Games available in the lobby — including titles like Pattern Bingo, Limbo Crash and Pusoy Dos — are covered in so far as they are accessed through your account. Game rules shown within each title are set by the content provider and are not overridden by these terms.
Third-Party Services
Payment processors, e-wallet platforms and any external service linked from this site operate under their own agreements. We are not a party to those agreements and cannot accept responsibility for decisions or delays that originate with a third-party service provider.
YOUR PRACTICAL OPTIONS
Actions Available to You Under These Terms
These Terms & Conditions are not just a list of restrictions — they also describe what you can do. You have the right to review any transaction record logged against your account, request a correction if a detail is wrong, and raise a formal question if you believe a decision affecting your account was applied incorrectly. Account records are accessible directly after login; go to the transaction history section to view deposits, withdrawals and wallet activity tied to GCash, Maya or GrabPay. If you spot an error, use the account-correction request form found in your profile settings — we will review it and respond through the same support channel. For broader policy questions, our support team is the right first contact; they can escalate internally if needed. You can also request account closure at any time through the settings page, and we will process that request in line with the steps shown there.
Review Your Records
Transaction history — covering every deposit and withdrawal — is available inside your account after login. The record includes the payment method used (GCash, Maya or GrabPay), the amount and the status at the time of the last update.
Correct Account Details
If a personal detail or transaction record is inaccurate, use the correction request form in your profile settings. Describe the specific error and we will check it against what our system holds, then update or explain why no change applies.
Raise a Policy Question
Any question about how a term was applied to your account can be directed to our support team via the contact options listed in the Support section below. Include your account reference and the relevant transaction ID where possible.
Request Account Closure
You may close your account at any time through the closure option in account settings. Any remaining wallet balance will be handled according to the withdrawal steps shown at the time of the request — follow the fields and instructions presented on that screen.
REACH OUR TEAM
How to Contact Us About These Terms
Questions about these Terms & Conditions — whether about account access, a specific transaction via GCash or GrabPay, or a clause you need explained — can be directed to our support team through the channels below. Have your account details ready when you reach out so we can locate your record quickly and give you a specific answer rather than a general one.
Live Chat
Open the chat widget from any page inside your account. This is the quickest route for questions about an active session, a pending transaction or a lobby access issue. Have your account email ready.
Email Support
Send a written query to our support address shown on the Contact page. Email works well for detailed policy questions where you want a written record of the response — include the term or clause number you are asking about.
Account Help Centre
The Help Centre inside your account dashboard holds answers to common terms questions, organised by topic. Check there first for account-closure steps, transaction-dispute guidance and GCash or Maya wallet-linking conditions.
HOW WE HANDLE THIS
Data Handling, Security and Policy Requests
Keeping your account details accurate and your data handled properly is part of what these Terms & Conditions commit us to. This section explains the practical side: how we store your information, what security measures protect your account session, how long we retain records, and who to contact if you want to request a change or removal. These practices apply to every account holder regardless of which payment method — GCash, Maya or GrabPay — is linked to their wallet.
Data Retention
Account and transaction records are retained for the period required by applicable law and our internal compliance obligations. The current retention period applicable to your account type is shown in the Privacy Policy, which is linked from your account settings page.
Cookies and Session Data
We use session cookies to maintain your login state and preferences across pages. Cookie settings can be managed through your browser; disabling certain cookies may affect how account features load. The full cookie list is in our Cookie Policy, accessible from the site footer.
Account Security
Your account is protected by password authentication and, where enabled, an additional verification step during login. We do not store payment credentials for GCash, Maya or GrabPay directly — those are handled by the respective e-wallet provider on their secure infrastructure.
Requesting Changes or Deletion
To request a correction, data export or account deletion under applicable law, contact our support team via email with your account reference. We will confirm receipt and respond within the timeframe stated in our Privacy Policy, which is the governing document for those requests.
TERMS FAQ
Common Questions About These Terms & Conditions
These are the questions we hear most often about how these Terms & Conditions work in practice. If your question is not listed here, reach out through live chat or email and we will point you to the right part of the policy.
When do these Terms & Conditions apply to me?
They apply from the moment you create an account on jili bo. Every action you take — logging in, depositing via GCash or Maya, browsing the game lobby, or contacting support — is covered by these terms. Continued use of the account after any update means you accept the revised version.
How will I know if the terms have changed?
We post a notice inside your account dashboard whenever the terms are updated. The notice appears at your next login and includes a summary of what changed. The date of the most recent update is always shown at the top of this page. You do not need to check the full document regularly — the notice will flag any meaningful change.
Does this policy cover my GCash or GrabPay transactions?
Our terms govern the platform side of every transaction — how we process your deposit or withdrawal request and record it in your account. Your GCash or GrabPay provider's own terms also apply to the same transaction. Both sets of rules run in parallel; one does not replace the other.
Can I use jili bo from my location in the Philippines?
Access depends on whether your location falls within a region where use is permitted under local law. We do not confirm eligibility for specific addresses or areas. Check the eligibility note shown during account registration — that is where the current access conditions for your region are displayed.
What can I do if I think a term was applied incorrectly to my account?
Contact our support team through live chat or email and describe the specific decision you are questioning. Include your account reference and, if relevant, the transaction ID. We will review it against the terms in effect at that time and respond with an explanation or a correction where one is warranted.
How do I close my account under these terms?
Account closure is available through the settings page inside your account dashboard after login. Follow the steps shown on the closure screen. Any wallet balance remaining at the time of closure is handled according to the withdrawal process presented on that screen — complete those steps before confirming the closure request.
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