Slots / App
These legal terms govern how your account, transactions, and access to jili bo work — from wallet connections like GCash and GrabPay to the scope of our content and your rights as a registered account holder. Availability depends on local law and eligible regions, so read through what applies to you before you proceed.
jili bo operates as an online casino platform accessible where local law permits. This policy document sets out the terms under which your account is created, maintained, and closed — and the conditions that govern how we handle the information associated with it. When you connect a payment method such as GCash, GrabPay, or PESONet to your account, those transactions are processed according to the applicable terms of the respective payment provider, not solely under this policy. We do not override or extend the terms of third-party payment rails. What this document does cover is how we receive, store, and act on account-level data that flows between you and jili bo — including session records, account credentials, and wallet associations. Access to games such as El Nido Lagoon Slots or Pattern Bingo is subject to the eligibility conditions described here. Where a conflict exists between this policy and a region's local regulations, local law takes precedence. We aim to keep this document current; the version displayed in your account dashboard reflects the policy in force on the date you log in.
GCash wallet links are covered by GCash's own service terms. We record the association on your account profile but do not hold or process GCash credentials independently.
GrabPay transactions are handled through the GrabPay payment layer. Our policy governs the account-side record of those transactions, not the payment itself.
PESONet transfers appear in your jili bo transaction history once the transfer is confirmed. Dispute resolution for the transfer itself follows PESONet and your bank's procedures.
Not every element of your jili bo experience falls under a single policy document. Below, we clarify which areas this document covers and which are governed elsewhere — so you know exactly where to look when a question comes up about your account, a transaction, site content, or a third-party service you accessed through the platform.
This policy covers the creation, verification, and closure of your jili bo account. Login credentials, session management, and account-level security fall within its scope. Eligibility for account access depends on your region and local law.
Your jili bo transaction history — deposits and withdrawals recorded in your account wallet — falls within this policy's scope. The underlying payment rail terms (GCash, GrabPay, PESONet) are governed by those providers separately.
Game content available through studios such as Microgaming, JDB, and PlayStar is subject to those studios' licensing and content terms. This policy does not extend to the game software itself, only to how access to it is granted through your account.
Links to external services, payment providers, or partner pages that open outside jili bo are not covered by this policy. Once you leave our platform, the destination site's own terms apply and we hold no responsibility for their content or practices.
Account holders in eligible Philippines regions have specific, practical actions available to them under this policy. You can review the data associated with your account, correct details that are inaccurate, raise questions about how your information is handled, and request support from our team through documented channels. We do not require you to fill out complex forms to exercise these rights — the account dashboard surfaces most of the relevant records after login, and for anything beyond self-service, our support channel is accessible from the same screen. Note that exercising a data right does not automatically change the eligibility conditions for your account; if access depends on local law in your area, those conditions remain in place regardless of any data request you make.
Your transaction history, session log, and linked wallet associations are visible in the account dashboard after login. No separate request is needed to see these records.
If a name, contact number, or wallet association on your profile is inaccurate, use the account settings fields to update them. Where verification is required, follow the steps shown on screen.
Send specific questions about this policy to our support contact. Include your account reference so the team can locate the relevant records quickly and respond to your question directly.
For issues that cannot be resolved through account self-service — including account closure or escalation of a data concern — contact us through the support paths listed in the section below.
If a section of this policy raises a question you cannot resolve through the account dashboard, our support team is the right next step. Use the channel that fits your question — live chat for account access issues, email for written policy queries, and the help centre for documented answers to recurring questions about scope and rights.
Open the chat icon from any page inside the lobby. Live chat is the fastest path for account access questions, wallet link issues, or clarifications about what this policy covers in your session.
Send written policy queries — including data review requests and correction notices — to our support email. Include your registered account email and a clear description of the record or section in question.
The help centre, accessible from your account dashboard after login, contains documented answers to questions about account scope, transaction records, GCash and GrabPay associations, and eligibility conditions.
The practices behind this policy are built around what a registered account holder can verify directly. Your account dashboard shows the data points we hold, the wallet associations active on your profile, and the session history linked to your login. We do not retain payment credentials — GCash, GrabPay, and PESONet associations are recorded as account references, not stored payment details. Where our platform uses cookies, those are disclosed in the cookie notice accessible from the footer. Retention periods for account records are described in that same notice. If you want to request a change to how your data is handled, the support email path is the documented route. Account security is managed through your login credentials; any changes to your registered contact details trigger a verification step shown on screen.
Account records are retained for the period set out in our cookie and data notice, accessible from the footer. The retention period is tied to account status — active, dormant, or closed — and is described there in plain terms.
Cookies used on the jili bo platform are listed in the cookie notice linked in the footer. Session cookies, preference cookies, and any analytics cookies are identified there with their purpose and duration.
Login credentials are your primary security layer. Changing your registered email or contact number triggers a verification step displayed on screen. We do not ask for your GCash PIN or GrabPay password at any point.
To request a change to data handling — such as updating inaccurate records or asking about retention for a closed account — contact our support email with your account reference and the specific change you are requesting.
The questions below cover the policy points account holders in the Philippines ask most — from data rights and account scope to how GCash associations are handled and where to escalate an unresolved issue.
Access and eligibility depend on local law and the region you are in. If access is available where you are, this policy applies to your account from the moment it is created. Check the eligibility notice shown during account registration for the conditions relevant to your location.
We hold the details you provide at registration — contact information, account credentials, and wallet associations such as GCash or GrabPay references. Your transaction history and session log are also stored. All of this is visible in your account dashboard after login.
Go to account settings after login and update the relevant field. For details that are locked — such as a registered email that needs verification — follow the on-screen steps. If a field cannot be changed through self-service, contact support with your account reference and the correction you need.
No. GCash and GrabPay associations are stored as account references — identifiers that link your profile to a wallet — not as stored credentials, PINs, or payment details. The actual transaction is processed through the payment provider's own infrastructure.
Use the support email channel for written policy queries. Include your account reference and describe the specific section or record your question relates to. For faster responses on account access issues, the live chat option inside the lobby is the more direct path.
Retention periods for closed accounts are described in the cookie and data notice linked in the footer of the jili bo site. The period varies depending on the type of record. For a specific query about your closed account's data, contact support with your account reference.