jili bo Privacy Policy: How We Handle Your information
Your account data stays with jili bo — we collect only what we need to run your wallet, process transactions through GCash, Maya and GrabPay, and keep your account accessible. This page tells you plainly what we collect, why we keep it, and what you can do about it.
Account data is yours to review anytime
GCash, Maya and GrabPay transactions handled with care
Contact our support team with any data question
Policy applies where local law permits access
POLICY POSTURE
What This Privacy Policy Covers and How It Applies
When you create an account on jili bo, we collect the details you submit — your name, contact information, and the payment method you link, whether that is GCash, Maya or GrabPay. We use that information for three core purposes: verifying your identity before wallet activity starts, processing your deposits and withdrawals through the payment rail you select, and sending account-related messages you actually need (transaction confirmations, account alerts, support replies). We do not sell your personal data to third parties for their own marketing. Where we share data — for example, passing a transaction reference to GCash or GrabPay to complete your deposit — that sharing is limited to what the payment processor needs to settle the transaction. We retain your account records for as long as your account remains active and for a period after closure as required by applicable rules in the regions where jili bo operates. Retention periods depend on local law and the eligibility requirements of your region. You can review the data we hold by logging into your account dashboard or by contacting our support team directly. This policy is effective for all account holders in eligible regions where access is permitted under local law.
GCash
Transaction references sent to GCash are limited to what is needed to settle your deposit or withdrawal. No additional profile data is shared with the payment provider beyond the transaction itself.
Maya
When you use Maya as your wallet, only the transfer amount and your account identifier are passed to complete the payment. Maya does not receive your full account history from us.
GrabPay
GrabPay payments are processed through a standard transfer handshake. We send only the reference and amount; your game activity and account balance stay within the jili bo account environment.
POLICY SCOPE EXPLAINED
Where This Policy Applies and What It Does Not Cover
This policy covers the data jili bo collects and processes directly — your account registration details, wallet activity, support correspondence and device session data gathered when you use our platform. It does not extend to services or websites we do not control. Third-party payment providers such as GCash, Maya and GrabPay each operate under their own privacy terms; when a transaction moves to their systems, their policy governs that leg of the journey. Game content from studios available in the lobby is delivered through their own technical environments; we do not control what session data those environments may log independently. Understanding where our responsibility starts and ends helps you know who to contact if a question arises about a specific part of your experience.
Account Access Data
Login events, session timestamps and device type are logged against your account. This data helps us flag unusual access and is visible to you in your account activity section after login.
Transaction Records
Deposits and withdrawals processed through GCash, Maya or GrabPay are recorded in your account wallet history. The record shows amount, method and status — not internal payment-provider identifiers.
Platform Content
Pages you browse within jili bo, including the game lobby and support section, may be tracked in aggregate to improve navigation. This data does not identify individual browsing choices to third parties.
Third-Party Services
Links or payment flows that move you outside jili bo — such as completing a GCash or GrabPay authorisation on the provider's own screen — are governed by the third party's privacy terms, not ours.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You are not a passive holder of an account record — there are concrete steps you can take about the data we hold. Logging into your account dashboard shows your transaction history, linked payment method, and the contact details attached to your profile. If any of those details are wrong, you can update them directly from the account settings page; the fields show you exactly what can be changed and what requires identity verification before we process the update. If you believe we hold data that is inaccurate or that you want removed, you can raise that through our support team — see the contact section below. We will acknowledge your request and tell you what we can action and what we may be required to retain under applicable rules. You also have the right to ask what categories of data we hold on your account; that request can be submitted by email to our support address. Requests are handled in the order received; we aim to confirm receipt promptly.
Review Your Records
Your account dashboard shows transaction history, linked wallet and profile details after login. No additional request is needed to view this — it is available directly in the account section.
Correct Account Details
Name, contact email and linked payment method can be updated from account settings. Some changes require identity verification before they take effect; the form shows you which fields need this step.
Raise a Data Question
If you believe a record is wrong or want to understand what we hold, contact our support team by email. We acknowledge requests and respond with what we can action within the bounds of applicable rules.
Request Data Removal
You may request deletion of your account data. We will confirm what can be removed and what must be retained under retention rules that apply in your eligible region. Support handles all such requests.
REACH OUR TEAM
How to Contact jili bo About Privacy Questions
Privacy questions that cannot be answered by reviewing your account dashboard should be directed to our support team. We have a dedicated email channel for data and policy matters; you can also reach us through the live chat available in your account. When you write in, include your registered account email and a clear description of your question — this helps us locate your record and respond accurately. We do not ask for your full password or wallet PIN in any support communication.
Email Support
Send your data or privacy question to our support email address, listed on the contact page after login. Include your registered email address and a brief description so we can locate your account record.
Live Chat
Live chat is available from within your account. Use it for straightforward questions about what data your account holds or to confirm a support request has been received and is being processed.
Account Dashboard
Many data questions are answered by reviewing your account dashboard directly after login. Transaction records, linked payment methods and profile details are all visible there without needing to contact support.
HOW WE PROTECT DATA
Data Handling, Cookies, Security and Retention at jili bo
We approach data handling as an operational responsibility, not an afterthought. Your account details are stored in an access-controlled environment; only account-management and support functions have access to individual records, and only when needed to service your account. Cookies are used on the platform to keep your session active and remember your login state — you can manage cookie preferences through your browser settings, though disabling session cookies will affect account access. Data we collect is retained for as long as your account is active and for the period required by applicable rules after closure. When that period passes, records are deleted or anonymised. If you have a question about who has accessed your account record, you can request that information through the support email channel.
Account Security
Access to your account record is restricted to the functions that need it — account management and support. We do not expose full account data to unrelated internal systems or pass it to game content studios.
Cookies and Session Data
Session cookies keep you logged in while you use the platform. You can manage or clear these through your browser. Disabling cookies may interrupt your session; account data itself is not stored in cookies.
Retention Period
We retain account data while your account is active. After closure, data is kept for the period required under applicable rules in your eligible region, then deleted or anonymised. The current state of your record is visible in your account dashboard.
Policy Updates
When this policy changes in a material way, we notify you through your registered account email. The version date of the current policy is shown at the bottom of this page. Continued account use after a notified update constitutes acceptance.
COMMON POLICY QUESTIONS
Privacy Policy Questions We Hear Most Often
If your question is not covered in the sections above, these are the ones we receive most frequently from account holders. For anything not answered here, reach us through live chat or the support email on your account page.
What personal data does jili bo collect when I open an account?
We collect the details you submit at registration — name, contact email, and the payment method you link such as GCash or Maya. We also log session data like login timestamps and device type to help protect your account from unusual access.
Does jili bo share my data with GCash, Maya or GrabPay?
Only the minimum needed to process your transaction — typically a payment reference and amount. We do not share your game activity, account balance or full profile with any payment provider. Each provider's own privacy terms govern their side of the transaction.
How do I see what data jili bo holds on my account?
Log into your account and go to the account dashboard. Your transaction history, linked payment method and profile details are all visible there. For a broader account data summary, contact our support team by email with your registered address.
Can I ask jili bo to delete my account data?
Yes. Submit a deletion request through our support email channel. We will confirm what we can remove and what we are required to retain under applicable rules for your eligible region. We respond to requests in the order received.
How long does jili bo keep my information after I close my account?
We keep records for the period required by applicable rules in the eligible region where your account was active. After that period passes, records are deleted or anonymised. Retention length depends on local law and we cannot state a universal fixed period.
What should I do if I think my account data has been accessed without my permission?
Contact our support team immediately through live chat or email. Include your registered account email and describe what you noticed. We will review your account access log and respond with findings. Do not share your password or wallet PIN in your message.
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